HP, for example, has a “Print and Scan Doctor” tool that diagnoses issues with HP printers on Windows devices.Ĭontact your printer manufacturer’s to confirm if there’s an app for your printer model. Many printer brands have dedicated software that fixes printing-related issues on a computer. If it diagnoses any problem with the affected printer, it’ll recommend the appropriate solutions. The tool will check the Spooler service and print queue for errors, examine your network printer’s configuration, and run other troubleshooting checks. Go to Settings > Update & Security > Troubleshoot and select Additional troubleshooters.It’s a built-in tool that finds and fixes printing-related problems on Windows devices. If you still haven’t found a fix to get your printer online, let the Printer Troubleshooter help you out.
You can download a firmware update directly from the printer, the manufacturer’s website, or via the printer software.
Change printer to online from offline install#
If a firmware bug is the root cause of the problem, install the latest firmware version for the printer. Your printer can malfunction if there’s a problem with its firmware. Unplug or disconnect the printer, shut down your computer, turn it on again, and reconnect the printer. The problem could also be due to a temporary system glitch on your computer. Alternatively, unplug the printer from the power source, wait for a minute, and plug it back in. If nothing’s worked so far, shut down the printer, wait for a minute or two, and turn it back on.
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